Provider (your institution) *optional
Q1: Which of the following describes your role?
NSS main contact
Student Union representative
Head of department
Management information lead
Academic or lecturer
Not at a provider
Other
Q2: How have you accessed 2023 National Student Survey results? (Please tick all that apply).
NOTE:
If your response is "Through the Texuna results portal", please skip to Q9.
If your response is " Through the OfS website", please answer Q3 to Q8 below.
If you access the results through both OfS and Texuna, please answer all questions.
Thank you.
Through the OfS website: Using the dashboard
Through the OfS website: Using data downloads
Through the Texuna results portal
Other (please state)
Text Area
Additional information for "Other".
Q3: If you have accessed the NSS 2023 results through the OfS website, did the data presented on the OfS website cover your needs?
Yes, fully
Yes, partially
Yes, when supplemented by data on the Texuna portal
No
Q4: If you had questions about the data, were they answered within the OfS website?
Yes
No
I did not have any questions
Q5: When accessing the NSS data through the OfS website, did you use the confidence interval values / shaded bars to help understand the uncertainty of the data?
Yes
No
Partially
Q6: When accessing the NSS data through the OfS website, did you use the benchmark values to assess the relative positivity measure against the rest of the sector?
Yes
No
Partially
Q7 : If you also accessed NSS data on the OfS website in previous years, how did this year’s product compare?
I found this year’s data more useful
I found this year’s data less useful
There was no difference between the years
I did not access NSS data on the OfS website in previous years
Q8: What changes, if any, would you like to see to the data outputs supplied on the OfS website in the future?
Q9: During July and August 2023 (in the run up to the results publication), how often did you access the NSS results portal?
I did not access the results portal
Once to download data
2-3 times
More frequently
Q10: When you accessed the NSS results portal during this period, did you achieve what you set out to do?
Yes, straightaway
Yes, with some difficulty
Yes, but had to contact Texuna
No
Q11: Throughout the rest of the year (i.e. not including July and August), how often do you access the NSS Results Portal?
At least once a month
Every 1-2 months
Every 3-4 months
Less frequently
I do not access the results portal
Q12: What do you access the NSS results portal for?
View static reports
Run custom reports
View open text comments
Machine to Machine (OData) functionality
User management functions
Q13: How do you analyse the data from the NSS results portal?
View summaries of the data within the portal (e.g. the visualisation on front page)
Download the static reports from the portal and view in Excel
Use portal analysis functions, such as custom reports, to analyse data
Use the data in a visualisation tool such as Tableau or PowerBI
Use the data in a custom internal tool
Q14: The data is presented clearly on the NSS results portal.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Q15: The NSS Results Portal is intuitive and easy to navigate.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Q16: Are there any particular parts of the NSS Results Portal you find hard to navigate or tasks you find difficult to do? If so, please give details.
Q17: The help materials on the NSS results portal (including Glossary, FAQs, guidance documents and videos) meet my needs.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I did not attempt to access this guidance
I did not know where to find this guidance
Q18: The NSS results portal guidelines on the use of NSS data was clear and easy to understand.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I did not attempt to access this guidance
I did not know where to find this guidance
Q19: Have you accessed the service desk?
Yes, by telephone
Yes, by email
Yes, by service request
No
Q20: The Texuna service desk was able to answer my queries.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Q21: The Texuna service desk answered my queries promptly.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Q22: How quickly did you expect the service desk to respond to your query?
Same day
Next working day
2 or more working days